Whether consumer-facing or back office, MCA’s annual Hostech conference examines case studies from leading operators and best-in-class solutions from sector suppliers.
The event provides insight and networking opportunities for IT and digital marketing professionals, senior managers and anyone tasked with driving operational efficiencies and greater customer excellence.
Rising to the challenges posed by face-to-face events during the pandemic, Hostech 2021 was morphed into a month-long, multi-media programme of content and virtual events.
Working alongside MCA’s sister service at William Reed, BigHospitality.com, Hostech 2021 saw the production of four essential guides in keys areas of technology, spotlight features and interviews with leading operators and suppliers, as well as webinars and podcasts.
Split up into four key categories - Delivery and Click & Collect, Back of House Tech, Customer Marketing and Order & Pay Solutions, Hostech initially tackled order and payment technology, a function that saw a rapid acceleration in development and adoption as the industry adapted to the new climate.
Access to the recordings of Hostech webinars is free. You can view these by clicking here.
Don't miss the special technology focused session exploring the revolution of technology in hospitality, throughout the pandemic. This webinar featured Pret's CIO Sarah Venning discussing the brand's coffee subscription service, as well as PizzaExpress IT director Siobhan Fagan, who examined future facing technology.
Our partner supported webinar from Zonal is also available to view and includes a deep dive in to customer interactions and the guest journey, with key actionable insight on how to apply these new learnings to your business.
Lastly, our essential guides will help you and your business get to grips with how the latest technology is shaping the hospitality sector. You can download these for free from the BigHospitality website: