2020 Agenda

The next Hostech conference will take place in January 2021 in London. To be the first to hear about our 2021 programme, please register your interest by sending an email to events@mca-insight.com.

From 09.30 | Arrivals & registration

10:00 – 10:05 | Welcome from Finn Scott-Delany, Deputy Editor of MCA

10:05 – 10:25 | Ordering and payment

Cote RestaurantsIn-restaurant payment and ordering apps have so far yet to reach a tipping point, with lagging consumer take-up just one of the obstacles. Could this be about to change with an industry-wide, open-access solution? In a Hostech exclusive, Strahan Wilson, chief financial officer of Côte Restaurants, shares more.

10:30 – 10:55 | PANEL – P0S integration with best in class solutions: the opportunity and the challenge

Azzurri GroupBebe Oladipo, head of IT, Azzurri Group

Casual Dining GroupHelen Winnett, head of IT, Casual Dining Group

Gusto ItalianJames Newman, marketing director, Gusto Italian

11:00 – 11:20 | PANEL – Self-ordering and personalisation Q&A

Hop VietnamesePaul Hopper, founder, Hop Vietnamese

K10 RestaurantsMaurice Abboudi, executive director of K10 Restaurants

Vita MojoNick Popovici, chief executive officer of Vita Mojo

11:20 – 11:45 | Coffee Break

11:45 – 12:15 | PANEL – The technology of delivery: smart kitchens, virtual brands and data

ByronJulieta Suarez Ruiz de Huidobro, head of ecommerce, Byron

deliverectJerome Laredo, chief revenue officer of Deliverect

DeliverooJustin Landsberger, director of global business development at Deliveroo

Kitopi UKPhil Peters, UK managing director of Kitopi

12:20 – 12:40 | How technology is transforming the casual dining experience

Mitchells & ButlersRichard Whitehouse, Group head of digital transformation at Mitchells & Butlers, will discuss staying ahead in the digital age, knowing which technologies to back, and personalising experiences across multiple brands.

12:45 – 13:40 | Lunch Break

13:40 – 14:00 | Data-driven optimisation

Pizza HutPizza Hut UK is adding data-driven optimisation to enhance the way it cooks pizzas and delivers them using an IT system called Dragontail. Neil Manhas, general manager, will discuss the rollout.


14:05 – 14:30 | PANEL – Modern marketing, from start-up to established: speaking to consumers through digital channels

BabaBoomEve Bugler, founder of Bababoom

Brewhouse & KitchenMatt Preisinger, head of marketing at Brewhouse & Kitchen

Crosstown DoughnutsJP Then, co-founder of Crosstown

Reputation.comAnthony Gaskell, managing director EMEA at Reputation.com

14:35 – 14:55 | Customer-first

Burger KingBurger King UK says its aim is to ensure its tech solutions are ‘customer-focussed, not just innovations for their own sake’. Tim Love, senior digital marketing manager, takes us through its digital journey so far.


15:00 – 15:20 | In-venue experience

ETM GroupETM Group has pioneered a premium spectator sport experience at its venues, using WiFi and social media to target fans of different nationalities to boost the in-house atmosphere. Marketing director Sam Bourke will talk through how the group profiles and segments consumers to tailor its offering and drive repeat visits across its estate.

15:20 – 15:40 | Tech adoption: what works and what doesn’t

FlytFlyt chief executive officer, Carey Benn, will give his perspective on how to get the best out of technology and which technology makes the biggest impact, drawing on his experience at the integration platform, which this time last year was acquired by Just Eat for £22m.

15:40 – Conference close & networking drinks