2019 speakers confirmed so far:
NEWLY ANNOUNCED: Dave Sayers, Microsoft and Andy Caddy, CTO, Whitbread
Microsoft’s Dave Sayers will introduce Whitbread CTO Andy Caddy for a discussion about the digital journey at Whitbread and how, post the divestment of Costa, the company is planning to further invest in technology across its estate of pub/restaurants. He will also discuss learnings from Premier Inn’s digital relationship with customers and how they can relate to the wider eating and drinking out market. Caddy joined Whitbread last September and has more than 20 years’ experience in IT, having previously been CTO at easyJet and Virgin Active.
Oliver Boardman, head of digital and IT, Fuller’s
Oliver will discuss how the 170-year old company is evolving to incorporate cutting-edge technology. The group has used technology to innovate both in terms of back of house efficiency and customer engagement. This has included rolling out the Fuse communication and training app, as well as evolving its CRM strategy and increasingly focusing on personalising communication with customers.
Lisa Bowen-Dawes, senior digital product owner, KFC
Lisa has brought its digital platform in-house, launched a customer loyalty scheme, and is beginning to roll out a click & collect service across the UK estate. Lisa will share the challenges and opportunities of integrating digital functions into a quick service restaurant.
David Abrahamovitch, CEO & founder, Grind
Grind founder David Abrahamovitch began his career in tech, building web platform Mobilephones.com, and going on to open his debut coffee shop on London’s silicon roundabout. Known for its savvy social media, crowdfunding campaigns, and blending of coffee, cocktail, food and music, David will share the latest digital developments at Grind, as it brings its highly sought after model to travel hubs in partnership with SSP.
Stephanie Lloyd, marketing director, New World Trading Company
Multi-award winning New World Trading Company, named ‘fastest growing company’ at MCA’s own Retailers’ Retailer Awards in 2018, is known for its progressive approach when it comes to new technology. Stephanie will reveal how the restaurant and bar operator stays ahead of the pack through digital innovation, from its internal employer scheme TRIBES to its new customer-facing loyalty app My New World.
Joost Boer, global CEO, BigDish
Airlines and hotels have employed dynamic pricing for years, filling seats and rooms at off-peak times with value deals – and now BigDish hopes to do the same with restaurants. Joost will share the recently listed group’s plans to disrupt the UK industry, and argue why squeezed operators could benefit from using a variable pricing strategy.
Chloe Combi, co-founder, Zed
Generation Z are the consumers of tomorrow – but how well do you understand their attitudes towards brands, use of technology, and purchasing behaviour? Author, TV pundit and government advisor, Chloe will share her insights into how to find right tone of voice when talking to Gen Z – and what this group want to see from operators in future.
Nadia El Hadery, co-founder & CEO, YFood
Food tech has produced some of the most talked about start-ups of recent times, notably in delivery. With all eyes on what could come next, Nadia, whose YFood platform is an incubator for innovators, entrepreneurs and disrupters, will give her take on the latest developments in this dynamic space.
Rebecca Wetten, head of cafes, restaurants & hotels for the UK at Karma
With the UK food sector producing 400,000 tons of avoidable food waste each year, could technology offer a solution? Karma is a Sweden-founded app that connects consumers with discounted surplus food from restaurants. Rebecca will highlight some of the challenges in solving the food waste conundrum as the company rolls out in the UK.
Simon Iddon, former CIO at The Restaurant Group
As the former CIO of The Restaurant Group, and a consultant to some of the sector’s biggest names, Simon has a unique perspective on the power of data to make well-informed business decisions. His keynote speech will set out his vision of how joined up IT and technology functions can be transformative, while delving into some of the latest innovations being trialed in the sector, from wearable tech, to labour forecasting.
Gary Goodman, CEO & founder, Yumpingo
Yumpingo’s restaurant intelligence platform counts Wagamama, Bill’s and Mitchells & Butlers among its big name clients. Gary will return to Hostech with a key partner to discuss how data is a “game changer” for optimising the customer experience.
Tom Weaver, CEO, Flyt
What are the key technological advancements impacting the hospitality sector – and which ones should you be watching out for in the years to come? Flyt’s Tom Weaver will give a rundown of everything operators need to know – from AI to AR.
Yousaf Shah, managing director, Data Therapy
Displaying allergens on food labelling is a hot topic at the moment. Following the allergen-related death of a Pret customer, the eating out sector has pledged to learn from this tragedy. Yousaf will thus address how operators are managing data on allergens.
More speakers to be confirmed shortly.
9.30am – Arrivals & registration
Around 10.00am – Conference starts
Around 4.00pm – Close & networking drinks